Privacy Policy

Last updated: 19 October 2026

This Privacy Policy explains how Acve Management Solutions Private Limited ("Acve", "we", "us", "our") collects, uses, shares and protects personal information when you visit acvepartners.com or use any of our products, including HeyVini and PostSorted (together, the "Services").

1. Who we are

Acve Management Solutions Private Limited is a private limited company incorporated in India (CIN U93093PN2018PTC176245), with its registered office at Row House No. 1, SNO 22/8, Nr Dhotre BLDG, Balewadi, Pune, Maharashtra 411045, India. Acve is the data controller (or "data fiduciary" under Indian law) for the personal information described in this policy.

Some products publish their own privacy notice with product-specific detail. For example, the HeyVini Privacy Policy explains how HeyVini handles family and check-in information. Those notices work together with this policy. If they differ on a product-specific point, the product notice applies for that product.

2. Information we collect

Information you give us

• Contact details: name, email address, mobile phone number and company name when you contact us, sign up for a Service, or request a custom solution.
• Account details: login email, preferences, time zone, preferred messaging channel and settings for the Services you use.
• Content you share: messages, replies, tasks, reminders, briefs, images and files you send to a Service so it can do its job.
• Information about other people you add: for example, a family member's name and phone number in HeyVini. You must have their permission before adding them.
• Billing details: plan and payment status. Card details are handled by our payment provider; we do not store full card numbers.

Information collected automatically

• Usage and device data: pages visited, features used, approximate location from IP address, browser and device type.
• Messaging records: delivery status, time sent and opt-in or opt-out status for messages we send.
• Cookies and analytics: see section 10.

We do not collect precise location, and we do not ask for government ID numbers, bank account numbers, card numbers or passwords inside our Services.

3. How we use information

• To provide, operate and maintain the Services you sign up for.
• To send the messages you have asked for, such as check-ins, reminders, alerts, account notices and replies.
• To respond to your questions and support requests.
• To keep the Services secure and prevent fraud or misuse.
• To understand how the Services are used and improve them.
• To meet legal, tax and regulatory obligations.

We do not use the content of your messages for advertising, and we do not sell personal information.

4. Legal basis

We process personal information with your consent, to perform our contract with you, to meet legal obligations, and for our legitimate interests in running and improving the Services safely. Where we rely on consent, you can withdraw it at any time.

5. AI processing

Some Services use AI models (for example from OpenAI and Anthropic) to understand messages, transcribe voice notes, read images and write replies. We send these providers only the information needed for the task, under agreements that do not allow them to use it to train their models.

6. SMS and text messaging

Some of our Services can send text messages (SMS) to a mobile number, for example HeyVini daily check-ins, reminders and family alerts.

• Consent. We only send text messages to people who have agreed to receive them. Consent is collected when you sign up for a Service and choose text messages, or when you reply to confirm. Consent to receive text messages is not a condition of any purchase.
• What we send. Messages relate to the Service you signed up for: check-ins, reminders, alerts and account notices. Message frequency varies by Service and your settings.
• Opt out anytime. Reply STOP to any message to stop receiving texts. Reply HELP for help, or contact acve@askvishwas.com.
• Costs. Message and data rates may apply, depending on your mobile plan.

7. How we share information

We share personal information only with service providers who help us run the Services, and only as needed for that purpose. They are bound by contracts to protect it and use it only on our instructions.

We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case this policy will continue to apply. As stated in section 6, mobile numbers and text messaging consent are never shared for marketing.

8. International transfers

Our team and some providers are located outside your country. Data is stored mainly in Singapore and may be processed in India, the United States, the European Union and other countries. We use contractual safeguards to protect information when it moves across borders.

9. How long we keep information

We keep personal information for as long as your account is active or as needed to provide the Services. When you delete your account or ask us to delete your information, we delete or anonymise it within a reasonable period, unless we must keep some records for legal, tax or dispute reasons. Records of text messaging opt-in and opt-out are kept as long as needed to honour your choice and meet carrier rules.

10. Cookies and analytics

Our public websites use cookies and similar tools (such as Google Analytics, Google Tag Manager, Microsoft Clarity and the Meta Pixel on some product sites) to understand visits and measure our marketing. You can block or delete cookies in your browser settings and limit ad tracking through your device and platform settings. Logged-in product areas do not use advertising trackers.

11. Security

We use reasonable technical and organisational measures to protect personal information, including encrypted connections, restricted access to databases and verified logins. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires.

12. Your rights

Depending on where you live, including under India's Digital Personal Data Protection Act 2023, the EU and UK GDPR, Malaysia's PDPA and US state privacy laws such as the California Consumer Privacy Act, you may have the right to:

• access the personal information we hold about you,
• correct or update it,
• delete it,
• withdraw consent or object to certain processing,
• receive a copy of it in a portable format,
• nominate someone to exercise your rights if you are unable to, and
• complain to a data protection authority.

To use any of these rights, email acve@askvishwas.com. We will respond within 30 days. We will not treat you differently for exercising your rights. We do not sell or "share" personal information for cross-context behavioural advertising as those terms are defined under California law.

13. Children

Our Services are meant for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us information, contact us and we will delete it.

14. Grievance officer

In line with Indian law, our Grievance Officer is:

Vishwas Maheshwari, Director
Acve Management Solutions Private Limited
Row House No. 1, SNO 22/8, Nr Dhotre BLDG, Balewadi, Pune, Maharashtra 411045, India
Email: acve@askvishwas.com

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.

15. Changes to this policy

We may update this policy from time to time. If we make material changes, we will tell you through the Service or by email before they take effect. The date at the top shows when it was last updated.

16. Contact us

Acve Management Solutions Private Limited
Row House No. 1, SNO 22/8, Nr Dhotre BLDG, Balewadi, Pune, Maharashtra 411045, India
Email: acve@askvishwas.com · Phone: +91 91671 26250